Investigative Services - Frequently Asked Questions

What Information do I need to supply if I am requesting a surveillance?
What is a retainer and how does it work?
Does a retainer expire?
Are you affiliated with the law enforcement?
What if the subject sees you?
How well do computer searches work?
What kind of process do you serve?
When is it necessary to hire an Investigator?
Can I demand for an investigation to be discontinued during or before it begins?
Can I request Photographs or videos and what is the charge?
Can I come to your office and meet with you?
What type of gear do you use?
Will I be require to sign a contract?


  • What Information do I need to supply if I am requesting a surveillance?

    Photographs of the subject, license plates, photographs of the vehicles and place of surveillance. We can assist you in determining the right time to start and end. But it is ultimately your decision.


    • What is a retainer and how does it work?

      A retainer is an amount of money we ask for prior to any investigation. We require a retainer for any one day or longer case. It is, of course, a refundable retainer meaning - if there is an unused portion of the retainer we return it. We estimate high for our retainers so that the client gets a portion of it back. If we use the whole retainer, we immediately discontinue the case until another retainer is paid in full. We do everything we can to maintain your budget.


      • Does a retainer expire?

        No. You can pay us a retainer for as many hours as you would like and you can use it throughout the year.

        But be aware that after a free hour consultation, everything will be billed.


        • Are you affiliated with the law enforcement?

          No, but we do use their services when they are required


          • What if the subject sees you?

            We immediately back off the case and call the client and decide where to go from there.


            • How well do computer searches work?

              There is no guarantee with our databases. We keep all the updated Investigative databases but we cannot guarantee that they are 100% accurate. This is when leg work is necessary. Leg work is where we find the accurate results. This includes going out in the field and doing research.


              • What kind of process do you serve?

                We serve every type of process including Levy's.


                • When is it necessary to hire an Investigator?

                  When a problem requires immediate attention and resolution that law enforcement is unable to offer.


                  • Can I demand for an investigation to be discontinued during or before it begins?

                    Absolutely. You call the shots. If you choose to discontinue, we immediately refund what you have not used up in the retainer.


                    • Can I request Photographs or videos and what is the charge?

                      Absolutely. This comes with the surveillance package and report. It is included in the regular fee. Depending on the circumstance, you may need to request to receive those.


                      • Can I come to your office and meet with you?

                        Of Course. Our office is open Mon-Fri, 8AM-5PM. Just give us a call and we can schedule you an appointment.


                        • What type of gear do you use?

                          Our investigators use an array of equipment such as binoculars, cameras, spy cameras, watch cameras, recorders, pen cameras, sound amplifiers, button cameras, night vision equipment, tinted windows, specific scanners, etc. We have all the NEW equipment.


                          • Will I be require to sign a contract?

                            Yes you will. There is a professional contract that needs to be signed for any case that requires more than a days worth of work. This contract will sum up the client and Wards Investigations agreement. It will be self explanatory and short in order for the client to fully understand.

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Investigative Services